What do companies have to do to build a better relationship with their customers and develop customer loyalty? Is it just about points? Or is there more to making customers loyal?

People who shop in department stores now can be defined by their habits– Who they are is surprising.

Here are the market changes that may be behind why Howard Schultz — or any good manager — would want to get out of a giant legacy retailer to start something new.

What defines luxury is changing dramatically now. Here is what consumers want.